General Information

Call 112
A festival site is not an area without laws. The festival has been planned in a mutual effort with the proper authorities and is monitored day and night by the police, the fire brigade and the medical services. In addition we have hundreds of (metal)guards and stewards on duty in order to make the festival a safe place and to guarantee that everyone of you can have fun.
Emergencies can be reported anytime under 112 (please note: anonymous calls can not be accepted) or to any of the guards on duty. You will find guards at the entrances to the camping grounds and to the festival site. Please do not hesitate to inform the authorities if you discover something strange even though you are not sure if this is actually an emergency.

If you should seek information on the festival itself or if you have a question that does not demand "blue light service" simply call our festival hotline at the Wacken info office under 04827 / 99 85 99. This service is active 24 hours a day.

Please look after each other and assist those who need help. Our guards, the medical servic staff, the fire brigade and the police will help you. Please do not hesitate to talk to them.

Risk of stumbling and sharp edges
The size of the festival grounds is approximately 240 hectare (this equals the size of 330 soccer pitches). We do our best to make every square meter as safe as posssible and to get rid of every possible sharp edge. However it can not be excluded that even though we take the most care in avoiding risks of stumbling and sharp edges we can not find all of them. Therefore we request you to wear appropriate shoes and clothing and to proceed with the necesarry care when entering the festival grounds. If you find any dangers, please report them so we can eliminate them.


Weather and storm

Sun:
One forgets many times to drink enough water when it is hot. (Beer quenches the first thirst but it also extracts water from your body). This can lead to dehydration, headaches, dizziness and can even cause loss of conciousness. However you can prevent this very easyly by drinking enough water (before you start your day and along the way)! You will find drinking water free of charge at the water stations at the infield and the shower camps. Also please use sun lotion, wear a hat and light clothing that covers your skin to avoid painful sun burn. By the way: Sharing sun lotion gets you new friends........

Rain:
Rubber boots are a practical thing on the field and a rain poncho is included in every Full Metal Bag.
If you should operate things with electrical power on the camping grounds please bear in mind that water and electrical power do not go well together!!! A cable or plug should never lie in a puddle of water.

Storm:
The safest place during a storm at a festival out in the green is the car.

One person tents and/or family tents are NO SECURE places to stay at during a storm. Leave your tents immediately and search for a safe shelter!

Extensive analysis on car efficiency have proven that mathematically there are sufficient seats for every festival guest in the cars on the festival grounds. Also for those who arrived using means of public transport. Please offer safehouse in your car to other festival visitors - new friendships guaranteed!

Please avoid forested fields and tress during a thunderstorm! Branches may break, fall down and cause serious injuries.

Please also avoid to stand in the immediate proximity of any erected structures (for example light towers, delay towers etc.). Even though we meet all safety regulations and all structures have been approved by the authorities we can not exclude risks 100%.

Always close your tents and secure loose objects before you leave for the festival grounds - this way you are prepared. And please for your own safety rather sit in the car on time too often then not at all.

Thunderstrom:
Count the seconds between lightning and thunder. There is a rule of thumb: As soon as you hear thunder, the thunderstorm is approximately 10 km away.
If you devide the number of seconds between lightning and thunder by 3, you get the number of kilometers to the center of the thunderstorm. If the time between lightning and thunder is 3 seconds (or less) you are in imminent danger!

Please note the following:
• Avoid contact with all electrical conductors and structures.
• Go to your car immediately.

Extensive analysis on car efficiency have proven that mathematically there are sufficient seats for every festival guest in the cars on the festival grounds. Also for those who arrived using means of public transport. Please offer safehouse in your car to other festival visitors - new friendships guaranteed!

If you are outdoors and you have no way to find shelter:
• Do not constitute the highest point on a field. Lightning always seeks the highest point in an open area.
• Look for a basin and squat down with closed legs.
• Keep a distance to trees: Lightning often strikes into trees as they constitute the highest point on a field. As a general rule always keep a distance of at least 10 meters!
• Stay clear of other people and keep a distance of at least 3 meters. Do not hold hands and keep your legs closed.

Wind and large tents:
As safe as our large tents in which we offer our services may be they still have to be closed at a certain wind strength as a safe operation can not be granted anymore. Due to this they are the ones that will be closed first.


Medical emergency

Call 112 – (if you should not own a mobile phone please ask others to make the call or go to the next position of a security guard).
In case of a medical emergency the medical services will be informed simultaneously. Please be prepared to answer the following questions:

Emergency call 112: 6 x W = how does it work!
Where is the patient?
What has happened?
Who is injured?
What kind of injury?
Who is calling?
Wait for further enquries!

After that you can do a lot without a diploma in first aid!

  • 1. Watch for you own safety: Watch for your own safety first before you assist others. If there is no danger for your own health start giving first aid. Calm the person down - stay with the person. Injured persons are generally very scared and need the assurance that help is on its way.

  • 2. Requst others to direct the staff of the medical service to your position. An ambulance or a paramedic is on the way to you.

  • 3. Erect a form of camouflage or blinds so the injured person does not feel observed by strangers. This is very important for many injured.

If you should have basic knowledge you can accomplish a lot by following this Scheme (on the right):


Police

Of course the police is present at a festival. A police station has been established on the festival grounds which is operated 24 hours a day. The police is there for you and they will take your reports: Mobile phone stolen? Make a report. Damage to property and/or assault and battery? Make a report.
If you should need immediate help please always call diretly 110 (please note: you can not make a call anonymously. Abuse is a criminal act)
Please do not hesitate to inform the authorities if you discover something strange even though you are not sure if this is actually an emergency. It is better to report something rather than not reporting at all.


Theft

Did you know that a tent does not keep pilferers away? Every year thefts from tents are being reported often even when people are sleeping in them! Therefore:

  • a) Bring along as little valuables as possible
  • b) Articles of value do not belong in a tent. Bring them to the official safe deposite boxes.
  • c) According to statistics, the theft quote is the highest at the day of arrival and on the day of the opening of the festival at the early morning hours between 3 and 6 a.m.! Especially durning the euphoria of having arrived at the festival no one counts on pilferers. This is when they strike.

It has happened that during concerts mobile phones and wallets have been stolen in the crowd. Same rule applies: lock the things away that you do not absolutely need or do not bring them to the festival in the first place. Even if the show is outstanding watch for your valuables and especially for persons that stand in the crowd but do not watch the music.

Mobile phones are often found again. Therefore please report any theft to the police. Even if you only "lost" your phone. Lost property can be handed over at the Info Point and will be stored there. Make sure you check with the Info Point in case you have lost something. After the festival, the community will take on custody of the lost property. On the festival website you will find directions on how to contact the community.


Fire

Please note the following:

  • 1) Please only use approved gas cartridges (otherwise you risk being injured)
  • 2) No open fire!
  • 3) Make sure your grill (even if it is a one way disposable grill) is completely extinct before you leave for the concerts.
  • 4) Do not throw away cigarettes carelessly

In case of fire you need to act quickly.

The longer a fire burns the harder it is to extinguish. Therefore also here: Call 112 first! (if you should not own a mobile phone please ask someone else to make the call or go to the nearest guard (entrance, mobile patrol etc.)).

The staff member will direct your call to the fire brigade on the festival grounds. Please prepare to answer the following questions:

Notruf 112: 6 x W = wie es geht!
Where does it burn?
What is burnung?
How many injured?
What kind of injury?
Who is calling?
Wait for further enquiries!

After that you can take action yourself:
Please watch for your own safety: Please watch for your own safety before you assist others. Do neither underestimate a fire nor it´s smoke emission. If you are sure there is no hazard then prepare for first aid.
  • 1. Carry injured or endangered persons to a safe place
  • 2. Calming down - taking care. Injured persons are generally very scared and need the assurance that help is on its way.
  • 3. Request others to direct the staff of the medical service to your position. An ambulance or a paramedic is on the way to you.
  • 4. Erect a form of camouflage or blinds so the injured person does not feel observed by strangers. This is very important for many injured.

Please note: 80 % of fire victims die of suffocation from poisonous fire smoke. Therefore never underestimate fire smoke and always be on the look out for your own safety.

Fire extinguisher

Handling
There are many fire extinguishers on the festival grounds. You will find them in every location of the stewards on the festival site, at bars and food stands, with motorized securites, at the shower camps and of course at every position of the emergency services. If you need to use a fire extinguisher please follow the instructions printed on the unit. Generally it works like this:

Extinguishing agent

Please note to use the correct fire extinguisher for the right fire. A fire caused by burning fat can not be extinguished with water.

How to extinguish a fire

These basic rules may help you to extinguish a fire. Please note that you apply the fire extinguisher in fits and starts always directed to the fire and with the necessary security distance. The extinguisher does not last very long!!!


Evacuation

The safest place at a festival out in the green is the car. Inside your car you are protected from most hazards.

In the unforeseen case of evacuation you will find various emergency exits on the festival grounds. They are marked on the festival plans.

The (emergency) exits can be recongized by the generally accepted emergency exit symbols that may, due to the size of the festival, be larger or mounted higher. This is how our banner look like:

There are numerous emergency exits next to the regular entrances and exits which will be opened immediately in case of emergency. Please make sure you always know where they are. The regular exit might be too far away.

Did you know that most people run to where the came in even though the distance is much bigger? Make it better: In case of emergency take the closest exit to your position!

If you are requested to exit the festival grounds through the exits and emergency exits please do this calmly and speedy. The more exits are being used the faster the festival grounds are evacuated – it’s that simple! And yes - assist those who need help - not every festival visitor is able to do it on his/her own.
Please follow the directions of the guards. They have been trained and know what to do. They are on the look out and grant your safety.

How is an evacuation communicated?

An evacuation is mainly communicated through our video screens and the sound system of the stages. A speaker will explain the situation to you and will ask you to calmly leave the festival grounds and go to your cars. Assist one another and offer safehouse to those who did not travel to the festival using their own car.

Loudspeakers have been installed at the camping grounds so we will be able to address you there in case of an emergency.

Directions through electronic means:

Festival APP
here you will be informed by short messages and we will keep you updated on the latest developments.

Facebook
here you will always find the latest information, for example if the German weather service has issued an alarm notice for our area. Alarm notices are being communicated already during festival operation so you will be informed timely and can get prepared in case of a thunderstrom approaching for example.

We are safe(-ty)
We can not be everywhere at any time. Therefore we ask you for your participation to make the festival safe.

Our promise: We supply numerous information (also or especially in critical situations) that will help you understand the situation and act in the right way.

How?

  • Through the video screens next to the stages and on the festival grounds
  • Through the sound system next to the stages
  • Electronically via app, facebook and homepage
  • Through our staff, especially those on site.
  • Through loudspeakers on the camping grounds


The herein supplied information is a result of the coproduction of the security representatives of ICS Festival Service GmbH, Argo Konzerte GmbH and FKP Scorpio Konzertproduktionen GmbH. ©2016

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