Cashless Payment at W:O:A 2017

This year, cashless payment will be introduced as a second method of payment on the infield of W:O:A (in co-operation with our partner simply-X). Since not every visitor has previous experiences with this service, we will explain how to transfer credit and how payments will work on this info page.

We want to emphasize that you will be able to pay in cash on the infield, too. This is an extensive test of the system and we are happy about every one of you who helps us by participating.

From now on, you will be able to transfer credit in advance via the web domain

Below we take you through the process of preparing and using cashless payment – step by step. We will start with setting up your account and end with the repayment after the festival.

Step 1: Setting up your account

  • You will need an e-mail address, a unique username, a telephone number and a password to register your account. After the registration you will receive an e-mail with a confirmation link.
  • In order to complete your registration, you will be asked to enter further information.
  • Please do not forget to record your bank account data at the "profile" tab. This is necessary to engage the automatic refund of remaining credits. This will automatically happen directly after the festival.
  • Once you've done this, your account is ready and you can begin to manage your credit.

Step 2: Transferring credit

  • First choose the amount of money you want to transfer to your cashless payment card.
  • Next you will be asked to choose your method of payment. The options are: Credit card (V-Pay, Maestro, MasterCard, VISA, VISA Electron) or Paydirekt,
  • Once you have selected a method, you will be forwarded to the respective secure server where you can enter your credentials. After this you can complete the transfer.

Step 3: Getting your cashless payment card on site and managing your credit

  • Look for a QR-Code in your profile under the segment "Barcode Identification". It will be linked to your account and has to be scanned onsite at the counter where you will receive your card. You can either print it or save it to your mobile. Without this code we are not able to hand out your card.
  • Once we've successfully scanned your unique code, you will receive your card with your credit.
  • If you want to check your balance and your transactions, you can do so online under "Account view".

Step 4: Paying cashless on the infield

  • Once you've received your card and activated it you are free to pay cashless on the infield.
  • You've found the beverage, food or piece of merchandise you want to buy? Simply wait for the personnel to ask you to hold your card in front of the register's display.
  • The displayed amount will be charged off your credit. Of course you can see the remaining balance on the display of the till.
  • Should you have spent all your credit you can recharge the card either online (see Step 2) or on-site at one of the terminals (take a look at the map). The procedure will be the same as above. Cash can not be used here to charge a card. In case you charge online you have to activate the balance via on of the NFC-pillars which can be found at the cashless points (take a look at the map)

Step 5: Refunding of remaining credits at the end of the festival

  • If you have linked your card with your account (see Step 3), all remaining credit will be refunded automatically (with the exception of amounts below € 1). You do not have to do anything. We expect to have refunded as of Monday, August 7th 2017.
  • You can keep your card as a souvenir. The cards will not be usable for future editions of W:O:A.

In case of a card loss:

  • Generally we recommend absolute caution with your card. Treat it like cash!
  • In case of a loss or theft of your card please disable your card online via your account or immediately get in contact with the staff on spot and disable your card. The earlier you notice and report the loss of the card the bigger is the chance of saving your balance
  • After doing that you will get a new card which will be connected to your account. The old, lost card will be permanently disabled.
  • Due to safety reasons the balance of the lost card will be refunded to your deposited bank account after the festival.

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