Important notes:
- No matter what you decide - you have to tell us. There is no automatic "conversion" to W:O:A 2021 tickets or similar.
- The communication takes place via a form, which we will send you via e-mail. Please do not contact us by e-mail or phone in this matter.
- The form will probably be sent to you via email and not before 07.05.2020. A delay is not unlikely.
- You need two photos of each ticket. One from the front, one from the back. Only one ticket per photo!
- It does not matter for the process whether you have filled in the name field on the W:O:A 2020 ticket or if the field is empty.
- Please make your decision by 20.05.2020 via the form. With an earlier decision you help us speed up the process.
- No right of first refusal for events or merchandise results from a voucher or cash out.
- Only selecting a new 2021 tickets in exchange for your 2020 ticket will guarantee you no further costs for a 2021 ticket. The prices for the regular sale of any 2021 tickets outside of the refund process are subject to potential change
Therefore: Only if you choose to convert your ticket now, you have a secure ticket for W:O:A 2021.
We ask you to consider your decision carefully. Subsequent changes are not possible! At the same time, it is important that the decision and the reimbursement process are made promptly so that the process can be completed as quickly as possible for all parties involved.
You're still undecided? We know (at least) 5 reasons why you should exchange your ticket!
Please see below for all options you have and how you can inform us about your choice.
Thank you very much for your help!
General questions about W:O:A 2021
The Wacken Open Air 2021 takes place from 29. July 2021 to 31. July 2021.
To keep the costs low for you and us, we have decided to use digital tickets for the W:O:A 2021. This way there are no postage costs and we can deliver the tickets to countries that are currently difficult to deliver by parcel.
Since digital tickets can be less secure than hard tickets, each ticket must be assigned to a specific person. So there is a hard personalisation. In order to be able to pass on tickets nevertheless, we will provide a ticket exchange platform in good time before the festival starts.
At the same time we also offer you to order additional classic hard tickets for 0,00€ at Metaltix. These tickets are purely decorative! You only have to pay the postage for them.
Together with the hardticket you can also order Bundle-Shirts for W:O:A 2021, as well as the wristband, the patch and the fridge magnet of W:O:A 2020. Details can be found in the following point.
No matter if you want to support us or if you just want to close a hole on your robe - we have prepared a lot for you! At the end of the refund process, you will have the chance to buy some limited items. And if you decide to refund your tickets to buy W:O:A 2021 tickets directly, you will have the opportunity to purchase some exclusive items.
Available only with a W:O:A 2021 ticket:
- If you initiate the exchange until May 17th, you can order both the W:O:A 2021 Monster-Shirt and the W:O:A 2021 Mummy-Shirt for only 19,90€ each at Metaltix.
- From May 18th on, the Monster-Shirt will no longer be available! The Mummy-Shirt remains available for order.
- You're a collector? Purely decorative hard tickets for W:O:A 2021 (see point "What kind of tickets are available for W:O:A 2021") are exclusively available for exchangers for 0,00€ - you only pay the postage.
Also available for people who choose the voucher or the payout:
- The W:O:A 2020 wristbands that that now aren't needed anymore are available for 0,00€ - you only pay the postage.
- You have some spare space on your vest? The patch for W:O:A 2020 is available for 4,00€.
- The beloved fridge magnets for W:O:A 2020 are available for 2,00€.
- The new t-shirts "Metal Will Never Die" and "Priest / Priestess" are among the last items we will produce for the W:O:A 2020. They are available for 24,90€.
Please note: All these items were originally scheduled for August. They are therefore not yet produced. The shipping will therefore not start before mid of June.
We cannot say that at this point in time. However, we are in promising talks with many of the most popular artists that were announced for the W:O:A 2020 and with additional top acts.
I do not have a ticket for W:O:A 2020 and want to go to W:O:A 2021
We thought of you too! But we don't know exactly when we can start the regular sale for W:O:A 2021 and how many tickets will go on sale at that time.
Subscribe now to our mailing list so that we can inform you as soon as possible.
I have one or more tickets for W:O:A 2020 that I bought at Metaltix
You will receive a personalized link to a form from us by e-mail within the next few days. Please read this form carefully and fill it out.
If you have purchased multiple tickets, you can choose a separate option for each ticket.
Please make your decision quickly and let us know until 20.05.2020 by using the form. With an earlier decision you help us to speed up the process.
Important note: You have given one or more tickets to somebody else? Then you have the choice of processing them together or letting each person involved go through the process themselves. You can enter the e-mail addresses of the people in the form for this purpose.
If you decide to visit the W:O:A 2021, we will refund your W:O:A 2020 ticket(s) with equivalent W:O:A 2021 tickets.
The respective W:O:A 2021 ticket will be reserved directly for you. All tickets will be sent as personalised digital tickets.
You are in the mood for a classic hardticket,wristbands from W:O:A 2020, patch, magnet and/or t-shirts? You can find all information about these things in the General questions about W:O:A 2021.
As a further option you can also donate your W:O:A 2020 ticket to a metalhead in need. With this you get right of preemption for a W:O:A 2021 ticket - which will be reserved for you directly. You can find more information here.
In any case you can keep the W:O:A 2020 ticket as a souvenir - it will be digitally devaluated by us.
If you decide not to visit W:O:A 2021 and instead receive a voucher code by e-mail, we will send you the voucher code before the regular advance sale of Wacken Open Air 2021 starts.
You can then use the voucher freely at Metaltix for any tickets and products until 31st of December 2021.
If you decide not to visit W:O:A 2021 and want a payout instead, we will refund the amount due.
As a further option you can also donate your W:O:A 2020 ticket to a metalhead in need. You can find more information here.
You are in the mood for a wristband from W:O:A 2020, patch, magnet and/or t-shirts? You can find all information about these things in the General questions about W:O:A 2021.
In any case you can keep the W:O:A 2020 ticket as a souvenir - it will be digitally devaluated by us.
I have received one or more tickets for W:O:A 2020 from another source
In this case, if possible, please contact the person who originally ordered the tickets from Metaltix. This could be our official travel partners who sold you the ticket in a bundle with a trip, the operators of a raffle or friends who gave you the ticket as a present.
For example, if you have ordered as a group of friends, you should now go through the process together again.
You can find the blank form here.
Please read this form carefully and fill it out.
If you have multiple tickets, you can choose a separate option for each ticket.
Please make your decision quickly and let us know until 20.05.2020 by using the form. With an earlier decision you help us to speed up the process.
If you decide to visit the W:O:A 2021, we will refund your W:O:A 2020 ticket(s) with equivalent W:O:A 2021 tickets.
The respective W:O:A 2021 ticket will be reserved directly for you. All tickets will be sent as personalised digital tickets.
You are in the mood for a classic hardticket,wristbands from W:O:A 2020, patch, magnet and/or t-shirts? You can find all information about these things in the General questions about W:O:A 2021.
As a further option you can also donate your W:O:A 2020 ticket to a metalhead in need. With this you get right of preemption for a W:O:A 2021 ticket - which will be reserved for you directly. You can find more information here.
In any case you can keep the W:O:A 2020 ticket as a souvenir - it will be digitally devaluated by us.
If you decide not to visit W:O:A 2021 and instead receive a voucher code by e-mail, we will send you the voucher code before the regular advance sale of Wacken Open Air 2021 starts.
You can then use the voucher freely at Metaltix for any tickets and products until 31st of December 2021.
If you decide not to visit W:O:A 2021 and want a payout instead, we will refund the amount due.
As a further option you can also donate your W:O:A 2020 ticket to a metalhead in need. You can find more information here.
You are in the mood for a wristband from W:O:A 2020, patch, magnet and/or t-shirts? You can find all information about these things in the General questions about W:O:A 2021.
In any case you can keep the W:O:A 2020 ticket as a souvenir - it will be digitally devaluated by us.
The ticket personalisation binds a certain person to a ticket for Wacken Open Air. This is done via a connection of the visitor's name and the ticket.
The registered name will be compared with the visitor's identity card at the festival. Admission will only be granted in case of matching names.
So if you have ordered 5 tickets for you and your friends, you have to assign each ticket to different name in the form.
It is our declared goal that you will not have to pay anything for the refund of W:O:A 2020 and the direct new purchase of W:O:A 2021 tickets. Using digital tickets help us to avoid the high postage costs, that arise from sending 75,000 tickets.
However, digital tickets can be insecure. Personalization is therefore helping us to combat counterfeiting. It prevents fraud and also prevents resale at usurious prices.
At the same time, digital tickets enable us to speed up the overall process for all parties involved.
Only the data necessary to carry out the personalisation will be collected and stored according to our data protection regulations.
As in the past, it is not possible to return tickets.
A name-change will be made possible by us in the near future. A reasonable fee will be charged for the costs we incur.
A resale is only and exclusively possible via our official W:O:A ticket exchange. We will introduce this well ahead of W:O:A 2021. A reasonable fee will be charged for the costs we incur.
Since the Wacken Open Air is an international festival, other sign systems can also be used for personalisation.
No, it is mandatory to enter your first and last name, which must match the name on your identity card.
All we need is a first name and a family name. But you can also enter your full name in the form.
Unfortunately, there is no standardised regulation here, as each offer comes from a different company. Please get in contact with the respective provider to clarify which possibilities exist for you.
Unfortunately, there is no standardised regulation here, as each offer comes from a different company. Please get in contact with the respective provider to clarify which possibilities exist for you.
