W:O:A 2021 Ticket FAQ
Dear Metalheads,
please read the following information carefully.
Our goal is to satisfy all W:O:A 2021 ticket holders, Wacken-Wednesday ticket holders and all those interested in W:O:A 2022 equally.
The most important changes compared to last year are the introduction of our WackenID and the Ticketcenter. We have added these points to the FAQ.
Important notes:
- No matter what you decide - you have to let us know. There is no automatic "conversion" to W:O:A 2022 tickets or similar.
- Communication will take place via the new ticket center, to which we will invite you by e-mail.
- The exchange will start no earlier than 01.07. We will communicate the exact start date separately.
- Please make your decision quickly and inform us by within a week via the ticket center. With an earlier decision you help us to speed up the process.
- A payout does not result in a right of first refusal for events or merchandise.
- Only in case of a direct exchange, the price is guaranteed to be identical to W:O:A 2020 and W:O:A 2021. The prices for the regular sale for W:O:A 2022 may be higher.
Therefore: Only if you decide to convert your ticket directly, you can be sure to get your ticket for W:O:A 2022.
Your timely decision is important so that the process and any reimbursement can be completed as quickly as possible for all parties involved.
You are still undecided? We know (at least) 5 reasons why you should change your ticket!
We have summarized the options in detail and how you can inform us of your decision on this page.
Thank you for your help!
Your tickets for W:O:A 2021 would have been sent to you as e-tickets by e-mail, which will not happen now because of the rescheduling. By the way, these tickets should not be confused with the deco tickets that could be ordered back then.
Since we already collected your data last year, we know which tickets you ordered for W:O:A 21 and/or Wacken Wednesday. Therefore, you won't have to send or upload anything.
When you log in to our ticket centre, your tickets will be displayed and you can then exchange or return them for 2022.
General questions regarding W:O:A 2022
The Wacken Open Air 2022 will take place from 04.08.2022 to 06.08.2022. In addition, we celebrate the premiere of the Wacken Wednesday on 03.08.2022. For the Wacken Wednesday an additional ticket is needed.
To keep the costs low for both you and us, we have decided to use digital tickets for W:O:A 2022. This way there will be no postage costs and the handling will be easier.
All tickets will be personalized with first name and last name of the visiting person. In order to be able to pass on tickets, we will provide a function in our digital ticket center in time before the W:O:A 2022.
As always, a complete list will be available shortly before the festival. However, we are happy to announce that many highlights from W:O:A 2020 and W:O:A 2021 have been confirmed again already.
I don't have a ticket for W:O:A 2021 but would like to go to W:O:A 2022
We have also thought of you! However, we don't know yet exactly when we can start the regular presale for W:O:A 2022 and how many tickets will go on sale then.
Join our mailing list now , so that we can inform you as early as possible.
I have one or more tickets for W:O:A 2022, which I bought at Metaltix
You will receive a personalized link to our ticket center by e-mail by the beginning of July. Here you can simply tell us your decision.
If you have bought several tickets, you can choose a separate option for each ticket.
Please make your decision quickly and inform us within a week via the ticket center. With an earlier decision you help us to speed up the process.
Important note: You have passed on one or more tickets to third parties? Then you have the choice whether you process them together or each person involved goes through the process themselves. You can specify the email addresses of the persons for this purpose in the ticket center.
If you decide to attend W:O:A 2022, we will charge the return of your W:O:A 2021 ticket(s) with equivalent W:O:A 2022 tickets.
The respective W:O:A 2022 ticket will be reserved directly for you. All tickets will be sent as personalized digital tickets.
If you decide not to attend W:O:A 2022 and want a payout instead, we will refund you the amount due.
I have received one or more tickets for W:O:A 2022 from another source
In this case, please contact the person who originally ordered the tickets from Metaltix, if possible. This could be our official travel partners who sold you the ticket in a bundle with a trip, the operators of a raffle or even friends who gave you the ticket as a gift.
If you decide to attend W:O:A 2022, we will charge the return of your W:O:A 2021 ticket(s) with equivalent W:O:A 2022 tickets.
The respective W:O:A 2022 ticket will be reserved directly for you. All tickets will be sent as personalized digital tickets.
If you decide not to attend W:O:A 2022 and want a payout instead, we will refund you the amount due.
Ticket personalization binds a specific person to each ticket for the Wacken Open Air. This is done via a name stored for each ticket.
The deposited name is compared with the visitor's ID at the festival. Admission will only be granted if there is a match.
So if you have ordered 5 tickets for you and your friends, you have to assign each ticket to a name in the form.
First name and last name are required.
Our declared goal is that you don't have to pay anything for the exchange to W:O:A 2022. We can avoid the high postage costs of sending 75,000 tickets by using digital tickets.
However, digital tickets can be insecure. Personalization helps us to fight against counterfeiting. It prevents fraud and additionally reselling at extortionate prices.
At the same time, digital tickets allow us to speed up the process overall for everyone involved.
Only the data necessary to perform the personalization is collected and stored in accordance with our privacy policy.
As in the past, ticket return is not possible.
A name change is possible at any time in the ticket center via the button "Repersonalization". For this, a fee of 10€ per process is due.
In the course of the exchange from W:O:A 2021 to W:O:A 2022 the repersonalization is possible free of charge.
Resale is only and exclusively possible via our ticket center. We will introduce this function in time before W:O:A 2022. A reasonable fee will be charged for the costs we incur.
Since Wacken Open Air is an international festival, other sign systems can also be used for personalization.
No, it is mandatory to enter your first and last name, which must match the name on your ID card, passport or driver's license.
We only need the first name and the last name. However, you can also enter the complete name in the form.
Unfortunately, there is no uniform regulation here, since each offer comes from a different company. Please contact the respective provider to clarify which possibilities exist here.
Unfortunately, there is no uniform regulation here, since each offer comes from a different company. Please contact the respective provider to clarify which possibilities exist here.
Wacken Wednesday: Questions about the tickets
The tickets for Wacken Wednesday are subject to the same rules as the tickets for Wacken Open Air. A Wacken Wednesday ticket 2021 can therefore either be rewritten to 2022 without any costs or returned for a payout.
All those who have already bought or exchanged a ticket for the upcoming W:O:A 2022 can order a ticket for Wacken Wednesday 2022 at the ticket center at any time. This costs 66,66€. But remember: If gone, then gone - the number of tickets is limited!
No! The contingent for Wacken Wednesday is limited, because we will play only one of the three main stages. It is expected that not all 75,000 Wacken Open Air 2022 ticket holders will be able to attend Wacken Wednesday.
No, the ticket to Wacken Wednesday is only valid in combination with a Wacken Open Air 2022 ticket.
Please contact your travel partner! We have provided all our partners with a contingent for the additional day.
Yes, the tickets are fully personalized, just like the tickets for Wacken Open Air 2022.
As with Wacken Open Air 2022, there will be no classic paper tickets for Wacken Wednesday. Instead, you will receive a digital ticket in time before the start.
Wacken Wednesday: Questions about the event
The vast majority of tickets for Wacken Open Air 2022 were originally ordered for the cancelled Wacken Open Air 2020, the ticket price of these tickets is therefore aligned with the performance scope of the planned Wacken Open Air 2020.
The additional band fees and the additional costs for staff, infrastructure and co. at Wacken Wednesday are not covered by this planning from summer 2019. An implementation without additional costs for the visitor would therefore only be possible through savings in the rest of the program and service.
However, since the additional day is supposed to be more of a supplement, we decided on an additional ticket.
Wacken Wednesday is an additional offer and limited to the infield of the Wacken Open Air. This has never been played on Wednesday in the past.
All other stages will be played on Wednesday as usual, because of the Wacken Wedneday no band will play less or shorter - but if you want, you will get even more.
The program for the remaining stages on Wednesday is currently still being booked and finalized. Therefore, we cannot make any statements about this at the moment.
Unfortunately, this often-heard wish has not been realizable so far. As organizers, we also have to deal with the wishes, needs and rights of local residents, communities and authorities, and these are often diametrically opposed to those of a festival visitor.
However, in recent years, together with you, we have been able to break down more and more inhibitions and fears. One result of these efforts is the permission to play the main stages on Wednesdays.
No, this is a one-time thing for now.
As with any innovation, we will look at this one critically and carefully evaluate all feedback from visitors, residents, authorities and bands. Only then will a decision be made about a possible repetition. Currently we are planning Wacken Wednesday as a once in a lifetime event.
WackenID
The WackenID is, or rather will be, your free master key for all offers in the Wacken cosmos. No matter if you want to manage your tickets, discuss in the forum, create your personal running order or order merchandising, in the future you can always use your WackenID for the login. IT experts call this a single sign-on procedure.
In the first step the WackenID is only needed to manage your tickets. Further services will be connected by us bit by bit. Of course, you can still use different logins for the different services.
All owners of a W:O:A 2021 ticket will receive a registration link. This link will be sent to the email address we have in our database. The email address can be changed at any time.
The tickets for the planned W:O:A 2021 we have secured only with a unique link, now we make the process more secure for you and tie each ticket inventory mandatory to an account with email address and password: The Wacken ID.
However, since several tickets can be managed in one account, not all visitors have to create their own WackenID. Also a link to other services like the W:O:A forum is not mandatory.
With the WackenID we secure the ticket management and increase your comfort. Many fans of our W:O:A-Universium use a variety of services with us and have created a separate account for each service. In the future, pressing the button "Register with WackenID" will make the registration oboslet in many cases.
You can continue to use the services with separate accounts. However, we will gradually offer ways to merge the existing accounts - on a voluntary basis, of course.
All data is stored according to our privacy policy. Passwords are stored as a randomly encrypted hash, neither we nor the system know your password.
It is only necessary to provide an email address, a password and a unique username. All other information is voluntary, or will be requested depending on the service to fulfill the respective service.
An example from everyday life: If you order a merchandising article via the WackenID in the future, the address data will be passed on to our shipping service providers in the course of this, so that the package can be packed and shipped. If you do not start this order, however, no data will flow. And all partners do not receive more data than is necessary for the specific fulfillment. For example, the shipping service provider does not need your date of birth if you have provided it for another purpose.
Ticketcenter
The Wacken Ticketcenter is the new, central contact point for all tickets in connection with the Wacken Open Air. It is managed by the team of Metaltix.com.
The first purpose of the ticket center is the exchange from W:O:A 2021 to W:O:A 2022.
In addition, you can also manage your tickets here throughout the year. For example, you can change the personalization, book additional offers such as Wacken Wednesday or pass the tickets on to third parties.
Yes, every ticket for W:O:A 2021 or W:O:A 2022 has to be managed via the Wacken Ticketcenter. However, not every person has to be active himself, because several tickets can be combined in one account.
The registration is done via the WackenID. For the first registration we will send out invitations via email to all W:O:A 2021 ticket holders.
Anyone who needs access at a later date, for example because a ticket was given as a gift and the person receiving the gift does not have access, can create a free account at any time by clicking on the "register" button.
