Important Information regarding order confirmations and the upcoming ticket exchange | W:O:A - Wacken Open Air
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Created by WackenHelge

Important Information regarding order confirmations and the upcoming ticket exchange

Dear metalheads,

 

after the rapid sold out yesterday we have received a lot of mails with questions. Be sure that our colleagues at Metaltix work as hard as they can to process your orders. To relieve them a bit we will answer the 3 most asked questions in this news entry:

 

1. Where is my order confirmation? I still have not received anything in my inbox but I want to transfer the money!?

 

During the pre-sale we noticed that a few e-mail providers (especially Freenet and gmail but also a few others) forwarded our mails directly into the spam folder or didn´t received them at all. In this case we are asking you to check your spam folder or (if there isn´t any mail from us at all) check your Metaltix customer account and use the order number you´ll find there as reference.

 

The necessary bank data can be found HERE

 

2. I wasn´t able to get any tickets and the ticket exchange is not there anymore - where is it?

 

As announced a few times before the old ticket exchange at the W:O:A forums was deactivated and will not be launched again. The new ticket exchange (which will be completely anonymized) will be online as soon as possible. We will inform you about the launch in time.

 

All general info about the ticket exchange and how to handle it can be found in our FAQ - see ticket exchange

 

3. What about changing names on the tickets ( in case of I cannot visit the upcoming W:O:A anymore)?

 

Also this option will be available together with the new ticket exchange. Detailed instructions and info about changing names can also be found in our FAQ.

 

In general you can find all info with questions and answers regarding the new tickets, ticket personalization, ticket insurance as well as ticket exchange in our detailed FAQ

 

We want to ask you to please avoid any mails regarding these topics at the moment. This will also ensure that Metaltix can keep on processing all orders in time.

 

Thanks for your understanding